Spa Manager – Meraki Wellness, Ultimate in Luxury & Wellness 

Overview

Meraki Wellness is seeking an exceptional Spa Manager who is excited to be part of a company with heart.  The Spa manager will support all pre-openingequirements alongside the owners of Meraki Wellness and, once open, lead the spa team and oversee all day-to-day operations.

The Spa Manager is a proven leader and spa expert with excellent interpersonal, organisational and wellness skills. A kind, passionate, confident, and creative individual. With international experience and an in-depth knowledge of wellness around the world.

About Us

Meraki (may-rah-kee) is a Greek word that describes the act of pouring yourself, your soul, creativity, or love into something you do.  Transcending cultures and languages, the spirit of Meraki signifies the profound alchemy that occurs when you do something, anything, with so much passion that you leave a part of yourself within your work.

Meraki Wellness, a wellness destination.  A collection of spaces, modalities, services, and experiences meticulously curated to reflect and encourage living happy; and being healthy.  Every detail at Meraki Wellness has been thoughtfully considered, from the architecture and spatial flow of space to the amenities and our all-encompassing wellness experience that encourages reconnection and transformation.

Our team will seek to nurture and connect with our guests and members from the moment they enter. Every sense and sensibility will be respected and considered for their journey of mindful well-being.

We are a thoughtful, heart-led leader in the Wellness Spa industry, innovating and creating best-in-class treatments and international Spa experiences.  Delivered with true authenticity, Meraki is the philosophy and values that will be the foundation of this World Class Wellness Spa.

Opening in 2024, the design includes a spacious, elegant Reception and Luxury Boutique Emporium. Three Luxury VIP Suites, Double Hamman and seven further Tranquil Treatment Suites. The Largest Hydrotherapy Odyssey in the Caribbean. A Private Gym with state-of-the-art equipment, a Private Training room, a Movement Studio, and an Exquisite Beauty Salon.

The social spaces include a Wellness Cafe, Members’ Lounge, Soothing Relaxation Areas and a Private Social Lounge for private events.

Vision

• Without limits, our aspiration is to become the Number One Wellness Destination in the Caribbean

Requirements | Qualifications | Skills

• Essential – International Experience and experience in a similar role. Minimum of 3 + years international experience in spa management within a luxury hotel or premium brand
• CIDESCO qualified or equivalent
• Ability to operate wellness and spa equipment
• Qualifications and experience in health, safety and first aid, would be an advantage
• A strong communicator.  Fluent in English – excellent verbal and written skills
• Thorough knowledge of Microsoft Office and good all-round computer skills are essential
• Excellent knowledge of the global wellness industry

Experience Required 

• Pre-opening spa experience in a luxury environment
• Strong operator – highly competent in the daily running of a busy, 5* wellness operation and have the ability to keep calm under pressure and perform well.
• Detailed oriented. Passionate about exceptional guest service – (ideally, Forbes 5* experience, would be an advantage but not essential)
• Excellent commercial acumen – competent in financial reporting and budgeting
• Consistently endeavours to drive revenues and control costs.
• Confident with HR responsibilities, stock, and retail management
• Hiring and onboarding experience, including trade testing and assessment of spa and beauty therapists
• Proficient in sales and marketing
• A team-orientated, driven, organised, solutions-focused leader who is kind, charismatic and positive.
• 5-Star personal presentation – an excellent example for the team and those embarking on a wellness lifestyle
• Training and team-building skills

Desirable 

• Experience with Spa Software
• Proven qualifications from a specialised spa management course
• Certified Massage Therapist
• Experience in a luxury Private Members’ Club
• Proficient in First Aid and CPR

Responsibilities – Brief Overview – The team at Meraki Wellness will provide a full job description at the interview stage which details the below points.

• Pre-Opening
• Guest Services
• Finance and Reporting
• Operations
• PR & Marketing

2024 Goals for the Meraki Wellness Spa Manager

• Support the pre-opening critical path and development of Meraki Wellness, Grand Cayman
• Create, implement, and oversee the relevant operational procedures to ensure all employees deliver a personal and professional service befitting the Meraki Wellness vision and values.
• Promote and uphold the philosophy and culture of Meraki Wellness for all employees and guests
• Maximise guest satisfaction in keeping with the Meraki Wellness standards through planning, organising, directing, and supervising the Spa Team.

Remuneration: 

• Basic Salary – TAX-FREE – 55-70K US Dollars (Depending on Experience)
• Plus, Target Led Bonus

Employee Benefits: All benefits offered within your package will be discussed at the first interview as they are too numerous to include here.

We are currently curating the most exceptional wellness team that is aligned with the philosophy and values of the Spa and a belief that service and excellence are both a vocation and a promise.

The Fit – A note from the Meraki Wellness Owners

“Meraki Wellness has the potential to take the spa industry to the next level”

Our ideal leader is ambitious and kind with exceptional interpersonal skills who can confidently nurture and encourage the spa team. Responsible for all staff members, our Spa Manager must have excellent listening skills and promote an inclusive, positive culture. It is crucial that each team member feels important, heard, and respected. For this reason, our Spa Manager must be mindful, trustworthy, and foster an open-door policy for the Meraki staff.

Our Spa Manager should lead by example – by being hands-on, reliable, and enthusiastic when approaching tasks. True luxury should be discreet, bespoke, and intuitive; our Spa Manager must be confident in always demonstrating these skills, bringing their” MERAKI” to their role every day.

We strongly encourage personal growth and creative thinking. Our ideal candidate will be self-motivated and solution-led, confident to share new ideas and, once signed off, passionately implement them. This is an extremely exciting role with room for future development.” –  The Clarkes, Owners of Meraki Well.

APPLY NOW | VIA THIS ADVERT – We look forward to receiving your details and discussing our opportunity in more detail with you.