Spa Manager – New Opening Ultimate in Luxury & Wellness

Overview

Position: Meraki Wellness – Spa Manager

Level: World-Class Leader

Grand Cayman, Cayman Islands

• Remuneration: 70K to 90K US Dollars plus Target Led Bonus (Depending on Experience)
• Employee Benefits: We will discuss this at the first interview as they are too numerous to include here

About Us

Meraki (may-rah-kee)  is a Greek word that describes the act of pouring yourself, your soul, creativity, or love into something you do.  Transcending cultures and languages, the spirit of Meraki signifies the profound alchemy that occurs when you do something, anything, with so much passion that you leave a part of yourself within your work.

Meraki Wellness – a wellness destination. A collection of spaces, modalities, services and experiences meticulously curated to reflect and encourage living happy; being healthy.

Every detail at Meraki Wellness has been thoughtfully considered, from the architecture and spatial flow of space to the amenities and our all-encompassing wellness experience that encourages reconnection and transformation.  Our team will seek to nurture and connect with our guests and members from the moment they enter. Every sense and sensibility will be respected and considered for their journey of mindful wellbeing.

We are a thoughtful, heart-led leader in the Wellness Spa industry, innovating and creating best-in-class treatments and international Spa experiences.  Delivered with true authenticity, Meraki is the philosophy and values that will be the foundation of this World Class Wellness Spa.

Opening in 2024 – the design includes a spacious, elegant reception room and luxury boutique emporium. Three Luxury VIP Suites, Double Hamman and seven further Tranquil Treatment Suites. The Largest Hydrotherapy Odyssey in the Caribbean. A Private Gym with state-of-the-art equipment, a Private Training room, a Movement Studio, and an Exquisite Beauty Salon. The social spaces include a Wellness Cafe, Members Lounge, Soothing Relaxation Ares and a Private Social Lounge for private events.

Vision: Without limits, our aspiration is to become the Number One Wellness Destination in the Caribbean.

The Team

We are currently curating the most exceptional wellness team that is aligned with the philosophy and values of the Spa and a  belief that service and excellence are both a vocation and a promise.

Opportunity

Meraki Wellness is seeking an exceptional Spa Manager who is excited to be part of a company with heart. The Spa manager will support all pre-opening requirements alongside the owners of Meraki Wellness and, once open, lead the spa team and oversee all day-to-day operations.

The Spa Manager is a proven leader and spa expert with excellent interpersonal, organisational and wellness skills. A kind, passionate, confident, and creative individual. With international experience and an in-depth knowledge of wellness around the world.

2024 Goals for the Meraki Wellness Spa Manager

• Support the pre-opening critical path and development of Meraki Wellness, Grand Cayman.
• Create, implement, and oversee the relevant operational procedures to ensure all employees deliver a personal and professional service befitting the Meraki Wellness vision and values.
• Promote and uphold the philosophy and culture of Meraki Wellness for all employees and guests.
• Maximise guest satisfaction in keeping with the Meraki Wellness standards through planning, organising, directing, and supervising the spa team.

Brief Overview of Responsibilities: These responsibilities will be discussed in more detail at interview stage

• Pre-Opening
• Guest Services
• Finance and Reporting
• Operations
• PR & Marketing
• HR

Requirements

• Minimum of 3 + years international experience in spa management within a luxury hotel or premium brand
• CIDESCO qualified or equivalent
• Ability to operate wellness and spa equipment
• Qualifications and experience in health, safety and first aid.

Experience

• A team-orientated, driven, organised, solutions-focused leader who is kind, charismatic and positive.
• Pre-opening spa experience in a luxury environment
• Strong operator – highly competent in the daily running of a busy, 5* wellness operation
• Detailed oriented. Passionate about exceptional guest service – ideally, Forbes 5* experience
• 5-Star personal presentation – an excellent example for the team and those embarking on a wellness lifestyle
• Confident with HR responsibilities, stock and retail management
• Excellent commercial acumen – competent in financial reporting and budgeting.
• Ability to keep calm under pressure and perform well
• Consistently endeavours to drive revenues and control costs.
• A strong communicator. Fluent in English – excellent verbal and written skills.
• Proficient in sales and marketing. Excellent knowledge of the global wellness industry.
• Hiring and onboarding experience, including trade testing and assessment of spa and beauty therapists
• Thorough knowledge of Microsoft Office.
• Training and team-building skills

Desirable

• Experience with Spa Software
• Proven qualifications from a specialised spa management course
• Certified Massage Therapist
• Experience in a luxury Private Members’ Club
• Proficient in First Aid and CPR

Additional Requirements

The above is a description of the general duties of the Spa Manager Role. Other duties may be required, depending on operations or at the request of the Meraki Wellness Senior Management Team.

Given the nature of the industry, all employees at Meraki Wellness must be willing to work shift hours, including evenings, weekends, bank, and public holidays when the operation requires it.

The Fit – A note from the Meraki Wellness Owners

“Meraki Wellness has the potential to take the spa industry to the next level.

Our ideal leader is ambitious and kind with exceptional interpersonal skills who can confidently nurture and encourage the spa team. Responsible for all staff members, our Spa Manager must have excellent listening skills and promote an inclusive, positive culture. It is crucial that each team member feels important, heard, and respected. For this reason, our Spa Manager must be mindful, trustworthy and foster an open-door policy for the Meraki staff.

Our Spa Manager should lead by example – by being hands-on, reliable, and enthusiastic when approaching tasks. True luxury should be discreet, bespoke, and intuitive; our Spa Manager must be confident in always demonstrating these skills, bringing their” MERAKI” to their role every day.

We strongly encourage personal growth and creative thinking. Our ideal candidate will be self-motivated and solution-led, confident to share new ideas and, once signed off, passionately implement them. This is an extremely exciting role with room for future development.” –  The Clarkes, Owners of

Take the next step in your career now!

Submit your application with your up-to-date CV.  Your CV profile will be sent directly to the Meraki team, who will reach out to you directly if they would like to take you through to the next stage.