Overview
Hamilton Princess & Beach Club is Bermuda’s only luxury urban resort. They now have a spa opening for a Treatment Manager to join their team based in Bermuda.
Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, and spas, are one of the many reasons we appeal to Bermuda’s luxury travellers, as well as our magical team of colleagues. Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognised, the same as our guests and local communities.
Qualifications and Experience Required
- A diploma in Cosmetology, Beauty Therapy and/or Esthetician license is required
- At least 2 years of supervisory and training experience in massage and spa therapies in a luxury hotel environment is strongly preferred
- Current First Aid and CPR certification is strongly preferred
- Proven ability to focus attention on guest’s needs, remaining calm and courteous at all times
- Proven strategies to coach teams in achieving key performance indicators
- Energetic with excellent interpersonal and communication skills
- Excellent organisational skills with the ability to prioritise and multi-task
- Proven ability to work in a demanding fast-paced environment
- Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
- Strong work ethic, high responsibility, reliable and the ability to work extended hours including evenings, public holidays and weekends required
In this role you will report to the Spa Operations Manager, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow colleagues
- Demonstrate Fairmont core values in all interactions
- Ensure an exceptional guest experience by supervising, motivating, leading, coaching and managing all aspects of therapist team members
- Facilitate training on product knowledge, protocols and treatment practices as needed to ensure an exceptional guest experience
- Train and assess LQA treatment standards ensuring all standards are in place and executed at all times
- Conduct daily briefings, and weekly/monthly departmental communications meetings in a positive, motivating manner
- Management of skin care and consumables inventory to budget, maintaining adequate par levels
- Generate sales-driving therapists recommending and / or up-selling products and services
- Preparing and presenting monthly reports on therapist KPI’s
- Conduct therapist performance appraisals in a timely manner
- Practice “Management by Walking Around” (MBWA) by providing leadership, being accessible and visible, and inspecting the cleanliness and maintenance of the facility
- Ensure all health department standards are upheld with daily inspections of treatment rooms.
- Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working condition
- Resolve guest concerns in a prompt and efficient manner, following correct documentation and ensuring managers and relevant departments are notified in a timely manner
- Acting manager on duty in the absence of the Assistant Spa Manager, supporting the spa desk operations as required
- Provide an exceptional guest experience by performing skin care treatments utilizing facial machinery, massage and body treatments in minimum modalities of Swedish, Aromatherapy, Deep Tissue, Hot Stone, Body Scrub and Body Wrap in a professional and engaging manner
- Perform nail services including natural nail spa manicures, spa pedicures, gel nail services and depilatory waxing services
- Maintain an ongoing repeat clientele
- Willing to provide spa services in indoor and outdoor locations
- Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures
- Participate in hotel committees
- Participate in special projects, events and promotions as required
- Perform other function-related duties and projects as assigned
Package on Offer
- The full package details will be explained upon application
- Accommodation provided
Take the next step in your career now!
Submit your application with your up-to-date CV. Your CV profile will be sent directly to the HR team who will reach out to you directly if they would like to take you through to the next stage.
About Hamilton Princess & Beach Club
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travellers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
Connecting guests to the extraordinary place we call home
Discovering a broad offering of career paths
Learning and thriving among a group of international hospitality professionals
Being passionate about people and attentive to the world - we are globetrotters!
Going beyond the walls of our hotel to support our community
Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess