Spa Guest Relations Manager – Three Graces Spa at Grantley Hall

Salary: Up to £27,000 per annum + Tips typically over £200 per month (£2,400 per year)

Hours: 40 hours a week, this is between Monday – Sunday spread over 5 days

All applicants must be able to provide evidence of their Right to Work in the UK

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Purpose of the Role

As the Spa Guest Relations Manager you’ll be reporting to the Spa and Wellness Manager or the Assistant Spa Manager and support with the operational management of the Elite gym and Three Graces Spa. This will include treatment provision, pool side and thermal areas, gym and specialised equipment, spa lounge, changing areas, reception and stock control.

  • You’ll be responsible for Elite activity linked to membership, sales, marketing, and promotional activity whilst training
  • Supervise, deliver, coach and train the team to deliver standards of product and service
  • Deliver performance enhancing techniques, products and packages using the facilities provided
  • Ensure standards are maintained through effective supervision of the areas including spa lounge, gym areas, treatment rooms and relaxation room and pool and it surrounding areas, changing rooms
  • Have a clear understanding of the health and safety policies relating to the spa, treatments, gym and pool in line with the systems
  • Be able to assist in developing a sales and marketing strategy focusing on developing and delivering corporate wellness programmes, amateur athletes and professional wellness

About You

  • Operational supervision or, preferably, management of a luxury spa environment
  • Experience in the delivery of spa treatments and gym treatments
  • Knowledge of booking systems, preferably Premier Spa
  • Previous experience in purchasing, rotas, hotel booking systems, stock control and customer feedback systems
  • A good understanding of delivering performance and lifestyle analysis, advice and designing individual programmes based on data from performance monitoring systems is a benefit, however not essential
  • Confident, self motivated and present a professional persona in all circumstances
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
  • Experience of managing a large team within the hospitality industry


We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees as well as supervisors and managers:

  • Up to £27,000 per annum + A monthly service charge – typically £2400 annually
  • Access Early Pay – The flexibility to draw down on up to 40% of your pay, as it is earned to support your financial wellbeing
  • Modern and spacious live in accommodation, available if required 
  • Free bespoke uniform
  • 31 days holiday increasing to 33 days with length of service
  • Free employee car parking
  • We celebrate success! With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
  • Grantley Gateway – discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
  • Complimentary bespoke Grantley Hall uniform
  • Complimentary meals when on duty
  • On site Staff gym
  • Refer a friend scheme

APPLY NOW | Via this advert.  We look forward to receiving your details and discussing our great opportunity with you. 

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.

On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Tagged as: Senior Spa Manager, Spa Guest Relations Manager, spa management, spa manager

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