Lead Spa Therapist – Bermuda’s Only Luxury Urban Resort

Overview

Hamilton Princess & Beach Club now has an exciting opening for a Lead Spa Therapist to join their spa team.

For more than a century, Hamilton Princess & Beach Club is Bermuda’s only luxury urban resort. Our world-class accommodations, modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travellers, as well as our magical team of colleagues.

Qualifications & Skills Required:

• A diploma in Cosmetology, Beauty Therapy and/or Esthetician license is required
• At least 2 year’s supervisory and training experience in massage and spa therapies in a luxury hotel environment is strongly preferred
• Current First Aid and CPR certification is strongly preferred
• Proven ability to focus attention on guests’ needs, remaining calm and courteous at all times
• Proven strategies to coach teams in achieving key performance indicators
• Energetic with excellent interpersonal and communication skills
• Excellent organisational skills with the ability to prioritise and multitask
• Proven ability to work in a demanding, fast-paced environment
• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
• Strong work ethic, highly responsible, reliable and the ability to work extended hours
  including evenings, public holidays and weekends is required

Summary of Responsibilities
Reporting to the Spa Operations Manager, responsibilities and essential job functions include, but
are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting
  fellow Colleagues
• Demonstrate Fairmont core values in all interactions
• Ensure an exceptional guest experience by supervising, motivating, leading, coaching and
  managing all aspects of therapist team members’
• Facilitate training on product knowledge, protocols and treatment practices as needed to
  ensure an exceptional guest experience
• Train and assess LQA treatment standards ensuring all standards are in place and
  executed at all times
• Conduct daily briefings, weekly/monthly departmental communications meetings in a
  positive, motivating manner
• Management of skin care and consumables inventory to budget, maintaining adequate
  par levels
• Generate sales driving therapists recommending and/or up-selling products and service
• Preparing and presenting monthly reports on therapist KPI’s
• Conduct therapist performance appraisals in a timely manner
• Practice “Management by Walking Around” (MBWA) by providing leadership, being
  accessible and visible, and inspecting the cleanliness and maintenance of the facility.
• Ensure all health department standards are upheld with daily inspections of treatment
  rooms. Maintain a clean, hygienic and neat work environment at all times, ensuring all
  equipment is in safe working condition
• Resolve guest concerns in a prompt and efficient manner, following correct
  documentation and ensuring managers and relevant departments are notified in a timely
  manner
• Acting manager on duty in absence of Assistant Spa Manager, supporting the spa desk
  operations as required
• Provide an exceptional guest experience by performing skin care treatments utilizing
  facial machinery, massage and body treatments in minimum modalities of Swedish,
  Aromatherapy, Deep Tissue, Hot Stone, Body Scrub and Body Wrap in a professional and
  engaging manner
• Perform nail services including natural nail spa manicure, spa pedicure, gel nail services
  and depilatory waxing services
• Maintain an ongoing repeat clientele
• Willing to provide spa services in indoor and outdoor locations
• Follow and ensure compliance with all corporate, hotel, departmental and safety
  policies and procedures
• Participate in hotel committees
• Participate in special projects, events and promotions as required
• Perform other function-related duties and projects as assigned

Package on Offer
• Full package details will be discussed at the application/interview stage

APPLY NOW FOR YOUR NEXT CAREER MOVE

Please submit your application along with your most recent CV. Your CV profile will be sent directly to the Hamilton Princess & Beach Club, where the team will review your details and contact you directly if they wish to proceed to the next stage.