Overview

Role Overview

We are currently seeking a dynamic and experienced General Manager to join our team on a temporary basis, covering a maternity position.  The successful candidate will play a pivotal role in leading and managing our spa operations, ensuring the delivery of exceptional service and maintaining our reputation as a premier destination for relaxation and indulgence.  As the General Manager, you will oversee a team of dedicated professionals, driving performance, and fostering a positive and collaborative work environment.

About The Gin Spa

The Gin Spa is a unique and luxurious day spa located in the heart of Glasgow, Scotland.  As the world’s very first gin-themed spa, we offer a distinctive experience that combines the indulgence of spa treatments with the enjoyment of fine gin.  Our mission is to provide our guests with a rejuvenating escape from the stresses of everyday life, offering a haven where they can relax, unwind, and pamper themselves in an atmosphere of elegance and sophistication.

Responsibilities

  • Leadership and Team Management
  • Provide strong leadership to a team of up to 20 staff members, including spa therapists, receptionists, and support staff.
  • Set clear expectations and goals for the team, and ensure alignment with the spa’s vision and values.
  • Foster a culture of excellence, teamwork, and continuous improvement, promoting a positive and supportive work environment.

Operational Excellence

  • Oversee all aspects of spa operations, including scheduling, inventory management, and facility maintenance.
  • Ensure efficient and smooth day-to-day operations, optimizing resource utilization and maximizing productivity.
  • Implement and maintain high standards of cleanliness, hygiene, and safety throughout the spa.

Guest Experience and Customer Service

  • Uphold the highest standards of customer service, ensuring that guests receive a warm welcome and personalized attention.
  • Monitor guest feedback and satisfaction levels, and take proactive measures to address any issues or concerns.
  • Continuously seek opportunities to enhance the guest experience and exceed expectations.

Financial Management

  • Develop and manage budgets, forecasts, and financial reports, with a focus on maximizing revenue and controlling costs.
  • Identify opportunities for revenue growth, such as retail sales, package upgrades, and promotional events.
  • Implement strategies to drive profitability and achieve financial targets.

Marketing and Promotion

  • Collaborate with the marketing team to develop and implement effective marketing and promotional campaigns, both online and offline.
  • Utilise social media platforms, including Instagram (@theginspa), to engage with customers, showcase spa offerings, and attract new business.
  • Monitor market trends and competitor activities, and recommend strategies to maintain a competitive edge.

Qualifications and Experience

  • Proven experience as a General Manager or similar leadership role in a day spa or hospitality environment.
  • Strong leadership and management skills, with the ability to inspire and motivate a diverse team.
  • Excellent communication and interpersonal abilities, with a focus on delivering exceptional customer service.
  • Solid understanding of spa operations, including scheduling, inventory management, and regulatory compliance.
  • Demonstrated track record of achieving financial targets and driving business growth.
  • Flexible availability, including evenings and weekends, to accommodate the needs of the business.

If you are a passionate and experienced leader with a love for hospitality and wellness, we invite you to join us in creating unforgettable experiences for our guests at The Gin Spa.

Package on Offer

  • Basic Salary: £30,000
  • Plus Bonus and Incentives
  • Full package discussed on application

APPLY NOW | Via this advert 

We look forward to receiving your application and discussing our opportunity with you further.

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