The Spa at Stanley House is looking for an enthusiastic and dedicated person to join and support the Spa Director with leading an existing team in our award-winning boutique spa. Nestled in the heart of the beautiful Ribble Valley, our family-owned hotel spa is one of a kind, hosting 6 treatment rooms and is partnered with hand-selected luxury brands such as Natura Bisse, Temple Spa and OPI. There are thermal bathing facilities including 4 sauna/steam rooms and a spa lounge for guests to enjoy before or after their award-winning treatments. This is the perfect location for the right candidate who loves the niche element of our spa environment where we create unique and memorable experiences for all the guests that visit.

Joining our team allows you to experience the benefits that come from working with the leaf HOSPITALITY group. We have one simple value that unpins everything we do; Be Excellent. You’ll be joining a team who loves what they do, cares about our people, upholds great hospitality, and values our team’s input. You’ll be working with leaders who act with integrity and are human.

We will invest in your continued learning and development and allow you the room to grow within the Company. We work with global brands which provide great training and worldwide opportunities.

You’ll have access to some excellent benefits too like increased holiday allowance, discounted hotel stays, and family-friendly leave. We understand pay is important to our team and that’s why we ensure we are competitive in the marketplace in this area. In addition, we have tips, incentives, and bonus schemes in place.

We are seeking an enthusiastic and personable team player who will directly report to the Spa Director. You must be presentable, professional, and upbeat. You should have a high level of detail orientation to support with maintaining the 5 bubble spa environment and the ability to multitask duties. Previous experience within a hotel spa supervisory/management position is ideal.

Overview of Duties

  • Minimum 1 year’s experience in a similar Spa managerial position
  • Previous experience in a 5 bubble Spa or similar environment would be desirable
  • Must have well-rounded experience and understanding of the operational aspects of a spa
  • NVQ Level 3 Beauty Therapy qualified, CIDESO, CIBTAC or Massage qualification
  • Excellent team work ethic to harmonise and support the team
  • A passion for customer service and delivering the best service
  • A high level of organisation with a keen eye for detail
  • Personable, but friendly and can put guests at ease whilst remaining professional
  • To be visible, engaging and hands-on with the day-to-day management of the team
  • Support with rotas in the absence of the Spa Director
  • Assisting promptly and effectively with guest issues or concerns for a seamless service recovery
  • Strong understanding of the spa software ensuring a smooth booking process for all clients
  • Front of house duties, to step in where necessary to either boost business or in times of staff absence
  • To assist with the recruitment process, ensuring we hire the very best talent from the local area

What’s in it for you?

  • Further your career in a beautiful luxury spa in a country house retreat setting and become part of a fun team!
  • £25,000 Basic salary
  • Commission on retail sales
  • Employee wellbeing Assistance Program
  • Pension Scheme Enrolment Plan
  • Food & Beverage = 50% Discount
  • Stay Over – 50% off the best available rate at any Leaf Hospitality property
  • Discount on selected treatments and products
  • Up to 5 additional days of holiday per annum, 1 day per each year of completed service
  • Meal on duty for lunch or dinner while on shift
  • Free parking on site
  • Stylish Uniform
  • Flexible rota around the needs of the business and management cover
  • Full training and development on the job
  • Bonus upon reaching five years of service

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About Stanley House

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other