|Company Name||Spa Elite Recruitment|
|Location||Slough, United Kingdom|
Spa / Hair Professionals
UK Spa / Hair Professionals Full Time
Spa Receptionist / Spa Host
Full or Part Time
Award Winning Luxurious Hotel and Spa
Our Client provides a luxury Spa environment that is a haven for relaxation in a world of hustle and bustle. They firmly believe that it is the people who make the difference, which is why they provide every Spa Receptionist/Host with great training from the day that you join company along with supporting your long term career progression.
As Spa Host/Receptionist you are responsible for all spa customers in relation to using the spa.
Overview of Role:
- All aspects of their customer journey are managed
- Guest satisfaction ratings are at or above target
- Treatment/Package specials are up to date and communicated with staff and customers.
- Spa customer queries and bookings are dealt within the set time frames maintaining a high level of customer service
- Banking/Invoicing is up to date
- Spa administration is always up to date
- Managing all aspects of our customer journey, promoting high service standards within the spa at all times.
- Deal efficiently and courteously with Spa bookings both in person, via email and on the telephone.
- Upselling of therapist lead and non-therapist treatments to drive spa revenue
- Liaising with the spa team making reservations for packages and treatments
- Ensuring cleanliness standards are maintained at all times throughout the spa
- Administer the daily financial records including the banking and keep the reconciliation sheet up to date.
- Attending outreach and promotional events on behalf of Imagine Spa
- To carry out any other duties that may be requested by management
Package on Offer;
- £15,600 – £16,640 Basic depending on experience , Pro Rata for Part Time
- Commission scheme,10% based on Sales
- Membership to Spa and Health Club
- Meal provided daily whilst on shift
- Free parking
- Company pension
- Comprehensive training & career potential
- Additional group discounts
How to apply: If you feel you have the experience required for this position then please apply via this advert and forward your up to date CV to Spa Elite and feel free to call through to our offices to confirm your interest.
Already Registered with Spa Elite? Simply email us to confirm your interest
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