|Company Name||Spa Elite Recruitment|
|Location||West Sussex, United Kingdom|
Spa / Hair Professionals
UK Spa / Hair Professionals Full Time
Spa Reception & Housekeeping Manager
Beautiful Hotel & Spa
This is a great opportunity if you enjoy being front of house and have a love for driving service standards.
This stunning Hotel and Spa as a unique opening for a Spa Reception and Housekeeping Manager.
You will deliver and oversee standards of guest care, be passionate about delivering professional, efficient and exceptional guest service at all times along with great organisational skills.
You will be fantastic guest care and great at multi-tasking – you will manage The Spa reception and housekeeping teams, and ensure that the public areas are maintained to an exceptionally high standard.
You will be that all important first contact for Spa guests with your key focus on providing an outstanding and memorable Spa journey and experience.
On offer for you….
- Basic Salary; £27,678
- Service Charge
- 10% Commission on Retail sales
- Complimentary meals whilst on duty
- Complimentary car parking
- Discount scheme
- Discounted room nights across the group
- Discounts on food and beverage across the group
Expertise we are looking for….
- Previous experience in a Spa environment at a similar level is preferable
- A minimum of 1 year in a Supervisory role, and 2 years in Front Office
- Demonstrate a passion for delivering exceptional guest service
- Recruitment and selection, training and development
- Work with flexibility and enthusiasm for the profession
A brief overview of your day…
- The Guest Journey – ensuring smooth running of the entire guest experience
- Manage and communicate all guest feedback
- Ensuring the smooth running of spa operation
- Writing of rota, times sheets and holidays
- Management of the reception and housekeeping teams
- Duty management shifts
- Recruitment and full on-boarding of new starters
- Drive the reception team to maximise up selling and revenue-generating opportunities
- Managing the IT systems relating to spa reception
- Carrying out Spa Health & Safety training and ensure all spa personnel are up to date
Our team are here to support you with your new career move…
Apply via this advert or simply contact us directly, make that career move with Spa Elite Recruitment
Our expert team will discuss this role in detail with you and support you fully with your new career move.
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