Spa Manager (E212-17)

Company Name Spa Elite
Location Stroud, United Kingdom
Category Spa / Hair Professionals
Job Type UK Spa / Hair Professionals Full Time

Description

Spa Manager

Stunning Hotel & Spa

Wiltshire

We are recruiting for an exceptional Spa Manager to actively oversee and ensure the smooth running of our Client’s 5* Spa in Wiltshire. You will be responsible for ensuring the Assistant Spa Manager, Therapists, Spa Attendants and Receptionists deliver a first class service to all visiting Spa guests.

Responsibilities & Duties;

  • Creation of a Spa budget within the guidelines assigned by the General Manager
  • Maximise treatment, product and lounge sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on up-selling
  • Conducts monthly spa inventories including all equipment and report any maintenance
  • Ensure the upkeep and safety of all the spa areas
  • Controls costs of all spa outlets by assisting management, as requested, in purchasing, maintaining effective profit and loss controls and monitoring wage costs following demand patterns
  • Maintain guest satisfaction by handling inquiries, concerns or comments and providing solutions; acquiring feedback from guests and co-workers in order to ensure satisfaction and implement service improvement ideas
  • Maintain consistency of service by being aware of and prepared for all course events, large parties and reservations that may affect the spa operations
  • Working with the Executive Chef and the Food and Beverage manager to develop and maintain the high standards in the Spa lounge
  • Ensuring the training of the staff of in all areas including Reception, Lounge and Pool attendant
  • Assist with updating of the Spa training manuals
  • To have a good knowledge of the hotel, restaurant, conference and Spa facilities, special events and services in order to create and increase all hotel sales with perfect knowledge of the hotel layout
  • To constantly maintain high levels of spa and staff presentation. Ensuring the Spa is kept in a clean, hygienic, safe and in a well-maintained condition
  • Monitor the quality of therapist treatments, nurturing, coaching and training therapists to develop ever-higher standards of customer care, technical competence and treatment procedure
  • To fully comprehend and have a working knowledge of Premier Spa Reception, Configuration and Manager
  • To support your colleagues as a team to make sure the hotel is covered 365 days of the year
  • To comply with the company’s Health & Safety requirements including fire, to have full knowledge and be able to act upon the correct procedures and attend special training as requested.

Core Skills Required;

  • A complete understanding of the service delivery expected by clients of a 5 star hotel
  • High class presentation and self-confidence
  • Approachable and Reliable
  • Initiative, assertiveness, diplomacy, sensitivity and respect for ones-self and others

What’s on Offer;

  • £27k to £30k basic OTE £35k
  • 4 weeks paid holiday (20 working days) plus 8 public and bank holidays
  • Private Healthcare Insurance
  • Hotel discounts
  • Use of Spa and gym at specified times
  • Pension scheme

How to apply; Apply via this advert and forward your up to date CV to Spa Elite and feel free to call through to our offices to confirm your interest. Already Registered with Spa Elite then simply email us to confirm your interest.

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