Front of House | Unique Brand | E192-19

Company Name Spa Elite Recruitment
Location South West London, United Kingdom
Category Spa / Hair Professionals
Job Type UK Spa / Hair Professionals Full Time

Description

Front of House

Work with a brand that offer the most cutting edge facial treatments in a unique environment

South West Area, London

Our clients’ company is bringing something unique to the industry offering bespoke Facial treatments with results driven products changing the way the world takes care of their face. We are seeking experienced Front of House host with exceptional customer service.

In this role this will be 70% Front of House and 30% office based, in addition you will be completing online orders daily on site.

Their Therapists carry out unique facial techniques along and offer cutting edge products to enhance the performance of the treatment and aftercare.
If you have a love for Front of House and Guest relations and would like to join a fast-paced, fun and energetic work environment with long-term career potential and earning potential please contact Spa Elite Recruitment and express your interest in these fantastic opportunities. We have opportunities across London.

Overview of the Role:

•Responsible for selling the brands’ unique offerings, treatments, homecare products- and when promoting the brand front of house.

•Confidently communicate all contraindications to clients at point of booking

•Responsible for communicating the company cancellation and lateness policy to clients to keep a smooth running of business.

•Having the confidence to overcome selling challenges & ability to create retail theatre to attract and entice customers, incorporating the client journey, brand story whilst engaging with customers.

•Responsible for meeting individual targets and KPI’s
•Maintain an exceptional customer experience at every point of the clients experience

•Ensuring the front desk, and work stations are clean and presentable stocked with the necessary products and tools/equipment required to carry out the full range of workouts and necessary tasks

•To have a strong focus on maximising retail potential and client retention

•Accurately completing and checking all required paperwork and reports for the store and the team

•Operating efficiently point of sale systems, card machines and tills

•Building and constantly updating knowledge on skincare, products and treatments

•Communicate effectively and professionally with all the whole team throughout the day to support in the delivery of a 5-star customer experience and making the team aware of any challenges may arise.

•Elevating any issues to the management team to help smooth running of business

•Being a positive, motivated and well-informed team player

Qualifications, Skills and Experience:

•Previous experience in a Host or Front of House position in a similar environment
•Must have the ability to manage front of house within a fast faced environment
•Passion for delivering five-star service and exceptional guest service skills
•Retail experience and a passion for retail and commercial awareness
•Ability to work towards achieving targets and KIP’s
•Keen eye for detail ensuring that the guests receive an exceptional experience
•Experienced and familiar with booking systems, point of sale and diary management.

Exceptional Package on Offer:

•Basic Salary £22,000 to £23,000
•Outstanding OTE earnings
•Commission on Retail
•Pension Scheme
•Gift vouchers, incentives and rewards
•Rolling rota, confirmed in advanced

APPLY TODAY VIA SPA ELITE: We are looking for passionate and dedicated professionals who will enjoy working as a dedicated Facial expert.
Send your up to date CV profile via this advert and feel free to call through to our offices to confirm your interest.

Already Registered with Spa Elite then simply email us to confirm your interest.

Apply
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